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More Indonesian flights on time after penalty rule

Publication Date : 09-08-2012


Indonesian airlines showed service improvement as a result of recording better on time performance (OTP) during the first half of this year, a sign that the newly implemented regulation on delay that requires airline companies compensate passengers with 300,000 rupiah (US$31.8), was effective.

Transportation Ministry spokesman Bambang S. Ervan said the largest improvement was recorded by Indonesia's largest budget carrier, Lion Air. Its OTP increased from 70.16 per cent in the first half of 2011, to 75.14 per cent in the same period this year. Privately owned mid-service Sriwijaya Air came in second place after recording a 78.87 per cent OTP, up from 76.17 per cent during the same period last year.

Batavia Air, was ranked third for improvement in its OTP, rising slightly from 70.53 per cent last year to 70.60 per cent this year.

"We really appreciate the airline companies' efforts to better serve passengers this year and we hope that they can continue to improve their performance in the future," Ervan said.

The government, as of Jan. 1, 2012 under ministry regulation No. 77/2011 on airline responsibility, now requires aviation companies to compensate each passenger with 300,000 rupiah as compensation for a four-hour delayed flight.

The regulation also requires airlines to pay passengers 150,000 rupiah ($15.90) if they re-route flights to other destinations, and that they make all necessary arrangements to get the passengers to their original destination.

Any flight cancelation must be made seven days prior to a flight and passengers will receive a full refund, according to the regulation.

In addition, if a flight is cancelled within seven days of departure, the airline must pay compensation equal to the value of the ticket on top of the full refund.

Ministry data also showed there were two carriers that saw a decline in their OTP figures.

National flag carrier Garuda Indonesia recorded an average 85.46 per cent OTP during January to June 2012, a slight decrease from 86.22 per cent in the same period last year. However, this figure was still high enough to rank Garuda as the best performer.

Debt-ridden Merpati Nusantara Airlines (Merpati) was the only carrier that received a "red report" from the ministry, for its failure to meet the government's standards. "Their on-time performance fell from 72.36 per cent in the first half of last year, to 66.31 per cent this year," he said.

An airline would be categorised as performing poorly if their OTP was below 70 per cent.

Contacted separately, Merpati corporate secretary Herry Saptanto claimed the ministry data's was wrong. Based on Merpati's internal audit, the airline's OTP was more than 80 per cent. "We are going to discuss this with the ministry's air transportation directorate general because we have been working hard to better serve our customers," Saptanto said.

US$1 = 9,523 Indonesian rupiah


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