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Four M'sian telcos fined $370k for dropped calls

Publication Date : 12-05-2014


Four local mobile telecommunications (telcos) providers have been fined up to 1.2 million ringgit (US$370,885) over dropped calls.

The Malaysian Communications and Multimedia Commission (MCMC) said 28 compounds totalling 1.2 million ringgit have been served to Maxis, Celcom, DiGi and U-Mobile after conducting a test between July and Sept last year.

These amounted to Celcom Axiata Berhad (310,000 ringgit, seven compounds), DiGi Telecommunications Sdn Bhd (480,000 ringgit, 11 compounds), Maxis Mobile Services Sdn Bhd (360,000 ringgit, nine compounds) and U Mobile Sdn Bhd (50,000 ringgit, one compound).

"We stepped up the EESAT (Extensive End-Point Service Availability Testing) in 2013 due to the numerous complaints and reports received from the public, NGOs and media regarding dropped calls early last year," said MCMC chairman Mohamed Shahril Tarmizi on Monday.

He said the MCMC met with the respective telcos' chief executives and told them to improve their quality of service or risk stern action if they did not comply.

"In fact, it may be timely to start exploring on a star-rating system for telcos so that consumers may make an informed choice about the best service provider for them," Shahril added.

A total of 120 compliance measurements were conducted across the country, Shahril said, with compounds served to telcos that show more than 3 percent dropped call rates.

He added that there were 24 complaints in regards to dropped calls in Q3 2013, and that this fell to 16 in Q1 2014.

Shahril added that there was a reduction of complaints on dropped calls during Q1 2014 for all telcos except for Maxis.

Complaints against the telco doubled in Q1 2014 compared to that of Q3 2013, he said.

Thanking the public for reporting issues such as these to the MCMC, he advised them to continue to make reports on quality of service to their respective service providers.

*US$1 = 3.24 ringgit


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