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Countries recall NZ milk as Fonterra says sorry
Publication Date : 06-08-2013
Alarm bells rang after bacterium Clostridium botulinum in whey protein concentrate manufactured in its Waikato plant was discovered after tests
Many countries across the region have recalled products from Fonterra Cooperative Group, the New Zealand-based company at the centre of a milk powder safety scare.
Fonterra apologised on Monday and pledged that all the contaminated material would be brought under control within 48 hours.
"We really regret the distress and anxiety which this issue could have caused," said Fonterra CEO Theo Spierings at a media briefing in Beijing. "We totally understand there is concern by parents and other consumers around the world. Parents have the right to know that infant nutrition and other dairy products are harmless and safe."
Alarm bells started ringing on the weekend when Fonterra announced that tests conducted on July 31 had discovered the bacterium Clostridium botulinum in whey protein concentrate manufactured at its Hauptau plant in Waikato in May. Food manufacturers use the whey protein as a raw material in baby formula and sports drinks.
The bacterium can severely damage, and even destroy, the nervous system if ingested and can also trigger neural paralysis in infants under 12 months.
However, the name of one of the companies that used the contaminated whey protein in its infant nutrition products remains unknown after the New Zealand-based dairy giant declined to identify the manufacturer concerned.
Spierings said he was complying with the wishes of the company, which had requested not to be named. However, he insisted that the affected products are already under control.
"One of the customers asked us not to mention its name, but we are in contact with them," said Spierings, who wouldn't say whether the company is Chinese or based overseas.
Companies known to have used the contaminated whey protein include Dumex Baby Food Co, a subsidiary of Danone Group, China's largest beverage producer Hangzhou Wahaha Health Food Co and Hangzhou Wahaha Import and Export Co, and Coca-Cola Shanghai, which obtained the product from a local supplier, according to the China Food and Drug Administration.
"We are working closely with Danone in order to be fully transparent. Dumex has reported a total of 12 batches of products that may contain the bacteria. Half of the products are still in the warehouse, while the other half has been recalled," Spierings said.
More than 420 metric tonnes of Dumex baby formula produced with the tainted concentrate have been sold to consumers, according to the Shanghai Bureau of Quality and Technical Supervision.
Beverages produced with the tainted whey protein are safe to drink, Spierings said.
"We've confirmed with the beverage clients that the bacteria cannot survive the heat treatment of the production process. Those companies products are clear," Spierings said.
On Sunday, China's top quality watchdog, the General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, asked the companies to recall all the products involved.
Wahaha has produced a list of products made with the whey and said they have been almost sold out since October, but that no bacteria have been found in the end products.
Coca-Cola said it produced 19,000 crates of beverage using the contaminated protein on March 5. The drinks were transported to the Guangxi Zhuang autonomous region, and the provinces of Yunnan and Guangdong, but are now being recalled, according to reports on China Central Television.
Spierings said that no cases of illness have been reported so far, and Fonterra has not received any complaints.
China has now halted the import of all milk powder from New Zealand, according to Reuters, which cited New Zealand's trade minister, Tim Groser.
The New Zealand dollar dropped to its lowest level in a year against its US counterpart on Monday. In contrast, Chinese dairy companies reported a rise in their share prices: for example, Royal Dairy Co, based in Guangxi Zhuang autonomous region, surged 7.32 per cent and closed at 14.52 yuan (US$2.37).
Consumer confidence in foreign-branded formulas has declined sharply in the wake of the news, and some industry professionals say that may provide opportunities for domestic producers to move in on the market.
According to milk industry expert Wang Dingmian, foreign brands hold a share of almost 60 per cent of China's baby formula market. In the first half of this year, China imported 445,000 metric tonnes of raw milk powder, with approximately 80 per cent coming from New Zealand. Fonterra supplied 70 per cent of the raw milk powder imported from New Zealand over the same period. China is New Zealand's largest trading partner.
Consumers said the incident has attracted wide attention because most of the products involved are stage 2 infant formula, which is in high demand in China.
"Many young mothers in China stop breastfeeding their children when they are around 12 months old and opt for stage 2 baby formulas," said Feng Yanyun, a Shanghai resident who has a 2-year-old son.
Taken off the shelves
Retailers were quick to move to counter the threat. Carrefour China ordered the removal of questionable batches of Dumex infant formulas from the shelves of its more than 100 Chinese mainland stores on Monday.
"Some of the products on the shelves belonged to the 12 batches. They have now been removed," said a spokesman for Carrefour in Shanghai who would only give his surname, Ji.
However, he said Carrefour had not received notices ordering Wahaha or Coca-Cola products off the shelves, or any recall notices from the suppliers.
"We'll keep in close touch with the municipal quality and market watchdogs and take measures according to their instructions," said Ji.
Wu Aiqin, a sales clerk at an E-mart store in Shanghai's Huangpu district, said relevant batches of Dumex milk powder were removed from the shelves on Monday.
However, Dumex infant formulas were still on sale at a Wal-Mart on Lujiabang Road, where they occupied more than one-third of the available shelf space for infant formulas.
"We have not received any notice to withdraw Dumex products," said the salesclerk, who gave her surname as Zhao. Although the products were produced in May and June, they do not belong to the 12 questionable batches.
Dumex formulas were also on sale at an outlet of Mogobaby, a chain store that specialises in maternity and baby products, located in Shanghai's Songjiang district, according to a sales clerk who only gave her surname as Zhao.
"If customers bought the Dumex products with the batch numbers detailed in the company's statement, they can bring them to our stores for exchange or return them for a full refund," she said.
Many store managers on Taobao, China's leading e-commerce platform, who provide infant formulas purchased overseas, said their business has been affected by the scare.
"The sales volume slumped yesterday and today after the news about Fonterra exploded. On average, I sell 650 tins of Dumex Stage 2 every month. Yesterday I sold just six and today I haven't sold any," said a store manager, who asked to be identified simply as Barbara, on Monday.
Business was also affected at online stores selling Karicare baby formulas, after the Australia-based baby formula maker Nutricia, also a Danone subsidiary, recalled three batches of its Karicare infant formula from the New Zealand market.
Karicare is a leading baby formula producer in New Zealand, boasting 72 per cent of the market share in the country, according to its official website.
The products recalled in New Zealand are: Infant Formula Stage 1 (0-6 months) with the batch numbers 3169 and 3170, and Kariare Gold+ Follow On Formula Stage 2 (6-12 months) with the batch number D3183.
China's quarantine authorities said the three batches have not been imported to China through normal trade channels, but warned consumers to check the batch numbers if they have recently brought any of the formula from New Zealand or bought the products through unauthorised channels online.
China's top quality watchdog issued a notice early on Monday morning, advising parents not to feed infants Karicare Stage 1 and 2 products to minimise risks.
"Nearly 100 customers had spoken to me by noontime today. All of them were asking about the safety of our products, and no one bought any," said a store manager on the taobao platform.
"Although I insisted the products in my store don't belong to those problematic batches, and even attached photos of the batch numbers on the bottom of the tins, I can't win the trust of the consumers," she said.
The Shanghai-based online store has an average monthly sales volume of more than 200 tins of Karicare products, but didn't sell a single tin on Sunday or Monday.
Food industry failings
Although, confidence in foreign-branded infant formulas has been shaken, many Chinese are still hesitant about turning to domestic brands.
Fan Hua, an associate in the Beijing office of a US law firm, chose Enfamil, an infant formula brand made by Mead Johnson & Co of the US, for his 9-month-old boy.
"I will pay more attention to the sources and testing results of imported baby formulas before making a purchase, rather than taking it for granted that foreign brands are safe. But the scandal will not affect my decision to buy imported formula milk," he said.
Like many Chinese consumers, Fan has lost confidence in domestic dairy brands because of concerns over food safety. Government supervision over food industry has yet to be improved in China, while nongovernmental organisations do not have the ability to blow the whistle on potential problems, he said.
The industry's failings have prompted many parents to buy foreign infant formulas, but consumers are still wary. "The latest scandal will not change foreign brands' monopoly of the market," said Wang Dingmian.
China's dairy industry has suffered a crisis of confidence since 2008, when Sanlu Group was found to have added the toxic chemical melamine, often used in the production of plastics, to its milk powder to boost its apparent protein content.
This year, some major companies have attempted to rebuild consumer confidence and boost their presence in the domestic dairy industry through mergers and restructuring.
In June, China Mengniu Dairy Co Ltd, one of the largest dairy enterprises in the country, paid $1.6 billion to acquire a 75 per cent stake in the domestic baby formula maker Yashili International Holdings Ltd. In July, a major competitor, Inner Mongolia Yili Industrial Group Co Ltd, signed a strategic cooperation agreement with Dairy Farmers of America.
However, some industry experts argue it's wrong to believe that dairy companies will improve their brand image and reduce safety problems by increasing in size.
"Our dairy companies are not capable of running a large enterprise. Because the management is not up to the job, mergers and acquisitions will become a heavy burden for them and increase their risks," said Wang.
Fan also noted that Chinese dairy companies are unlikely to become more trustworthy by acquiring, or merging with, a foreign counterpart. "Their future depends on whether or not the Chinese companies allow their foreign partner independence in decision-making, management and product inspection. Otherwise, they will only ruin the foreign brand through a merger or acquisition," he said.
Chinese dairy enterprises have failed to take effective measures to regain consumer confidence, said Fan. He suggested the companies make the results of inspections by reliable third parties publicly available. They could also improve formula and help it to meet the nutritional needs of infants by modelling it on the nutritional composition of breast milk.
"Chinese dairy companies and the government should be more transparent in keeping the public informed about inspection measures, procedures and test results of dairy products. For example, they should release information on the sources and quality of milk, the technologies used, and the dairy products made with fresh milk," said Wang.
Two brands in Brunei
The only two brands of baby milk products identified to contain a strain of bacteria causing botulism have been recalled from supermarkets in Brunei.
A press statement from Brunei's Ministry of Health (MoH) stated that said products include Nutricia Karicare Infant Formula Stage 1 for newborn babies up to six months old (batch number 3169 and 3197 with expiry dates of June 17, 2016 and June 18, 2016) and Karicare Gold+ On Formula Stage 2 for babies six month up to a year old (batch number D3183 which has been recalled in New Zealand).
The statement also said that no local cases of botulism have been reported so far.
Importers have been advised by the MoH to stop importing these brand names temporarily, recall all products already present in the market (if any) and surrender them to the Quality Control and Food Safety Division, Department of Health Services or any of the district health offices.
In Thailand, Dumex recalled five products on Sunday followed by an inspection from the country's Food and Drug Administration (FDA) on the manufacturing site and other products that may be using whey protein concentrate (WPC80).
FDA also asked Fonterra, the New Zealand-based supplier of this concentrate, to provide a list of its other Thai clients. The concentrate contains a strain of Clostridium, a bacterial genus that has the potential to cause botulism.
Dumex Thailand's production site was inspected yesterday and the FDA also collected samples for laboratory tests. According to the administration, Dumex imports about 1,000 tonnes of the problematic ingredient and 21 per cent remains unused.
If the agency finds more questionable products, they will be promptly removed from the market, said FDA deputy chief Srinuan Korrakochakorn. She noted that this issue had prompted the agency to strengthen its oversight on dairy-product imports. A certificate of analysis may be required, she said.
Fonterra's website shows that the global, cooperatively owned company collects 22 billion litres of milk per annum. Its products are supplied to millions of consumers in 140 countries every day, and its exports account for one-fourth of New Zealand's total shipments.
Last Friday, it advised regulatory authorities and customers of a quality issue involving three batches of Fonterra whey protein concentrate.
Safe in the Philippines
Meanwhile, the Philippines' Food and Drug Administration (FDA) assured the public on Tuesday that milk products from a worldwide exporter of dairy products were safe.
In an interview over Radyo Inquirer 990AM Tuesday, Joyce Cirunay, officer-in-charge of the FDA International Affairs Office, quoted a letter from Fonterra Branch Philippines Inc. which said that the company underwent and passed the quality control tests conducted by FDA Center for Food Regulation and Research.
“The products are safe. The company would not be given the Certificate of Product Registration if they did not comply with the Philippine standards in food,” Cirunay said in Filipino.
Fonterra Philippines admitted, however, that there were contaminated batches that had been distributed to other countries, said Cirunay but did not elaborate.
In Malaysia, consumers have been urged to keep abreast with the latest developments in the infant milk contamination incident.
This will help them switch to brands that are safe for consumption until the matter clears up, said Health Minister Dr S. Subramaniam.
He said the ministry was in contact with its counterpart in New Zealand to get the latest information on the situation.
He added that his ministry was closely monitoring the matter.
“We will act if any of the products currently in Malaysia is at high risk,” he said.
Danone Dumex Malaysia has initiated a precautionary recall of some batches of its products based on new information given by Fonterra on Saturday that indicated some ingredients supplied to the company might be contaminated.
In a statement issued yesterday, the company said it would replace or give refunds for specified batches to consumers.
Danone Dumex has also increased the number of lines to its 1800 38 1038 careline for consumers.
Meng Jing and Tang Yue in Beijing, Ren Zhe and Chen Lili in Shanghai contributed to this story/The Brunei Times/The Nation/The Star/Philippine Daily Inquirer